Refund policy

Refund & Return Policy

Welcome to AZECOSTORE. We are dedicated to providing our customers across the United Arab Emirates with premium trending products and an exceptional shopping experience.

Because we offer Cash on Delivery (COD), we want to make shopping with us completely transparent, risk-free, and straightforward. Please read our return and refund guidelines below:

1. Inspection & Verification Upon Delivery

  • For your peace of mind, all orders are shipped using our premium localized courier network.

  • When your package arrives at your doorstep anywhere in the UAE, you are highly encouraged to check the external condition of the packaging before handing over the cash.

  • If the package is clearly crushed, open, or incorrect at the moment of arrival, you have the right to refuse the package directly with the delivery courier.

2. 3-Day Defect Warranty & Replacements

If you open your package and discover a genuine manufacturing defect, hidden damage, or an operational issue (for example, if an electronic item or home appliance fails to power on), you are fully covered:

  • Timeline: You must notify our customer support team within 3 days of the delivery date.

  • Condition: The item must be unwashed, unused, and kept in its original retail box with all packed components included.

  • Exchanges are Free: If your return claim is approved for a defective product, we will dispatch a courier to pick up the item and deliver a brand-new working replacement to your doorstep completely free of charge.

3. How to Submit a Return Claim

To initiate a product exchange or return, please complete these quick steps:

  1. Contact our customer service team via email at support.azecostore@gmail.com.

  2. State your full name and your original Shopify order number (e.g., #1001).

  3. Attach a clear photo or a brief 5-second video highlighting the physical defect or operational issue.

  4. Our team will review your claim within 24 hours to coordinate your exchange or resolution.

4. Non-Returnable Situations

To keep our shipping completely free and our prices highly competitive, we cannot accept returns or issue refunds in the following scenarios:

  • Requests submitted after more than 3 days have passed since the courier tracking marked the package as delivered.

  • Items that exhibit physical damage, cracks, water damage, or burns caused by customer misuse, dropping, or incorrect power usage.

  • Strategic "change of mind" returns once a product has been opened, tested, and works perfectly as intended.

5. Cash Refunds & Processing

  • In the rare event that a replacement item is completely out of stock or unavailable from our fulfillment hubs, a direct financial refund will be issued.

  • Because all initial transactions are completed via Cash on Delivery, physical cash cannot be mailed back. Approved refunds will be seamlessly processed and securely transferred to you via a local UAE bank transfer or authorized digital wallet.